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CityCycle Hotline

1300 CCYCLE (1300 229 253)

7.30am to 5.30pm, 7 days a week.


If you have any questions, please feel welcome to contact our Customer Support team.

Available to assist you :

   by phone 1300 229 253


  from 7.30am to 5.30pm 7 days per week.

Respect the road safety rules


Sharing the roads and pathways is everyone’s responsibility. These safety tips help keep everyone safe when using CityCycle.

  • Check that all the safety features (lights, brakes, tyres) on your CityCycle bike are working before you set off.
  • Always wear an Australian standards approved bike helmet, unless exempted pursuant to an applicable law.
  • Use a bike lane where provided.
  • Give way to pedestrians and other users at all times.
  • On a footpath or shared path, slow down and sound your bell as you approach pedestrians and pass them on the right.
  • On the road, keep left where practical.
  • Look out for and follow road signs and signals.
  • Always keep at least one hand on the handle bars at all times and sit astride on the seat.
  • Don’t carry passengers on your bike.
  • Wear light coloured clothing and reflective clothing at night.
  • Ride no more than two abreast and be prepared to ride in single file on narrow roads.
  • Signal a change of direction with clear hand signal.
  • Watch out for vehicle doors opening.
  • Never hold on to another moving vehicle while riding.
  • Do not overtake vehicles if they are turning left.
  • Be predictable – travel in a straight line – do not weave.
  • Use of devices with earphones is not recommended as it may cause a distraction.
  • If you stop for a short time, use the anti-theft chain and lock provided with each bike.
  • Always consider your own safety and that of others at all times.

The Department of Transport and Main Roads has detailed information on cycling safety in Queensland.